Some train riders who experience delays will no longer receive complimentary Metro trips, NBC reported Tuesday.
Beginning July 1, riders on Maryland Area Regional Commuter and Virginia Railway Express trains who experience delays during service disruptions will not be able to use emergency gates to use the Metro. Riders will instead have to tap in with a SmarTrip card, according to the report.
The Washington Metropolitan Area Transit Authority said in a statement that the compensation option was an “informal courtesy” that no one ever shut down, NBC reported.
The change will “reduce fare-payment disputes, improve safety and ensure that every rider is counted toward WMATA’s funding grants,” the agency said in its statement.
WMATA said in its statement that there was no designated process for the agency to keep track of the compensated riders, and the organization had not been collecting money from MARC or VRE as reimbursement for the free rides.
“WMATA’s change also impacts MARC riders, and VRE is committed to working with MARC and WMATA for a long-term, regional solution allowing us to add the Metro option back to our resources during service disruptions,” VRE said in a statement.