Updated at 4:45 p.m.

The Division of Information Technology restored partial wireless internet connectivity on campus about four hours after wireless connections failed across campus Wednesday around 12:30 p.m.

IT staff are working with an outside firm to bring full-speed connection back to every corner of campus after restoring partial connectivity on the GW1X network. In the meantime, students can use the “eduroam” network with their full GW email address and password, the IT department said in an email.

Rachel Blevins, the department’s communications manager, said a “hardware issue” caused the outage.

The department does not know when wireless service will be fully restored or what issues are causing the outage, Catherine Boyd, a support analyst in the IT division, said.

“We are experiencing an outage campus-wide with wireless,” Boyd said. “We don’t have a timeframe at the moment. We’re pinpointing it.”

In the meantime, Boyd said students living on campus can pick up an ethernet cable package from Tech Commons in the basement of Gelman Library to get online.

In an email sent to all students and faculty around 1:45 p.m., officials from the IT department said they are “aware of this issue and is working to resolve it as soon as possible.”